Terms and Conditions
Welcome to the Palestra Spa and Studio website. These Terms and Conditions govern your use of https://www.palestraspa.com/ (the "Site") and the services offered at our facility. By accessing or using the Site or our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Site or services.
1. Acceptance of Terms
By using the Site or receiving services at Palestra Spa and Studio, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. These Terms and Conditions constitute a legally binding agreement between you and Palestra Spa and Studio.
2. Use of the Site
2.1 Eligibility
You must be at least 18 years old to use this Site and book services independently. Minors may receive services with proper parental consent and supervision as required by law.
2.2 License to Use
Subject to these Terms and Conditions, Palestra Spa and Studio grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal, non-commercial purposes.
2.3 Prohibited Uses
You agree not to use the Site:
- In any way that violates any applicable federal, state, local, or international law or regulation
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation
- To impersonate or attempt to impersonate Palestra Spa and Studio, our employees, another user, or any other person or entity
- To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which may harm Palestra Spa and Studio or users of the Site
3. Services and Bookings
3.1 Service Offerings
Our services include, but are not limited to, therapeutic massage, deep tissue massage, prenatal massage, advanced facial treatments, yoga classes, wellness consultations, and integrated spa experiences.
3.2 Booking and Cancellation Policy
- All appointments must be booked in advance through our website or by phone
- We require 24-hour notice for appointment cancellations to avoid cancellation fees
- Clients who fail to appear for scheduled appointments may be charged the full service fee
- Class packages and memberships are non-refundable but may be transferred with advance notice
3.3 Third-Party Booking System
Our Site includes a booking system that may redirect you to a third-party platform. Your use of any third-party booking system is subject to that provider's terms and conditions.
4. Health and Safety Requirements
4.1 Health Disclosures
You agree to provide accurate health information and disclose any medical conditions, injuries, or concerns that may affect your ability to safely receive our services. You acknowledge that failure to disclose relevant health information may result in injury.
4.2 Yoga and Physical Activity
You understand that yoga and physical wellness activities involve inherent risks, including the risk of injury. You participate voluntarily and at your own risk. You should consult with a physician before beginning any exercise program.
4.3 Massage and Spa Services
You acknowledge that massage and spa services are for relaxation and therapeutic purposes. These services are not medical treatments and should not replace professional medical care.
4.4 Pregnancy and Special Conditions
If you are pregnant, have injuries, or have any medical conditions, you must inform us before receiving services. Some services may not be appropriate for certain conditions.
5. Assumption of Risk and Release
5.1 Assumption of Risk
You voluntarily assume all risks associated with participating in yoga classes, receiving massage therapy, facial treatments, and other spa services, including but not limited to, muscle soreness, injury, or adverse reactions.
5.2 Release of Liability
You release, waive, discharge, and hold harmless Palestra Spa and Studio, its owners, employees, instructors, and agents from any and all claims, actions, damages, costs, or expenses arising out of your participation in our services.
6. Code of Conduct
6.1 Facility Guidelines
- Arrive on time for appointments and classes
- Maintain appropriate hygiene and attire
- Respect other clients and maintain a peaceful environment
- Follow all posted facility rules and instructor guidance
- Silence electronic devices during services and classes
6.2 Inappropriate Behavior
Any inappropriate, disruptive, or disrespectful behavior toward staff or other clients will result in immediate termination of services without refund and may result in permanent exclusion from the facility.
7. Payment and Pricing
7.1 Payment Terms
Payment is due at the time of service unless other arrangements have been made. We accept cash, credit cards, and gift certificates.
7.2 Pricing Changes
We reserve the right to change our prices at any time. Current pricing will be honored for pre-paid services and packages.
7.3 Gratuities
Gratuities are appreciated but not required and are entirely at your discretion
8. Intellectual Property Rights
8.1 Ownership
The Site and its contents, including our proprietary wellness methods, class sequences, and educational materials, are owned by Palestra Spa and Studio and are protected by intellectual property laws.
8.2 Trademarks
The Palestra name, logo, and all related marks are trademarks of Palestra Spa and Studio. You may not use these marks without written permission.
9. Privacy and Confidentiality
We respect your privacy and maintain the confidentiality of your health information and personal details in accordance with applicable privacy laws and our Privacy Policy.
10. Disclaimer of Warranties
10.1 "As Is" Basis
Your use of the Site and our services is entirely at your own risk. The Site and services are provided on an "as is" and "as available" basis, without warranties of any kind.
10.2 No Medical Claims
We make no medical claims about our services. Our services are for relaxation and general wellness purposes only and should not replace professional medical care.
11. Limitation of Liability
11.1 Exclusion of Damages
In no event will Palestra Spa and Studio, its affiliates, employees, agents, officers, directors, or representatives be liable for damages of any kind arising out of your use of our services or Site, including but not limited to personal injury, pain and suffering, emotional distress, loss of revenue, or any other damages.
11.2 Limitation Amount
If we are found liable for any damage or loss, our liability shall not exceed the amount you paid for the specific service in question or $100.00, whichever is less.
12. Indemnification
You agree to defend, indemnify, and hold harmless Palestra Spa and Studio and its owners, employees, contractors, agents, and representatives from any claims, liabilities, damages, or expenses arising out of your violation of these Terms and Conditions or your use of our services.
13. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which Palestra Spa and Studio is located. Any disputes shall be resolved in the courts of that state.
14. Severability and Waiver
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any term shall be deemed a continuing waiver.
15. Changes to Terms and Conditions
We reserve the right to revise these Terms and Conditions at any time. Changes are effective immediately when posted. Your continued use of our services constitutes acceptance of any changes.
16. Entire Agreement
These Terms and Conditions, along with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Palestra Spa and Studio.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact us at our facility or through our website.
By using the Palestra Spa and Studio website or receiving our services, you acknowledge that you have read these Terms and Conditions, understood them, and agree to be bound by them. If you do not agree to these Terms and Conditions, you are not authorized to use the Site or receive our services.
