Privacy Policy

Last Updated: August 14, 2025


Palestra Spa and Studio ("we", "us", or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.palestraspa.com/ (the "Site"), use our services, or visit our facility.


Information We Collect


Personal Information You Provide


We collect personal information that you voluntarily provide to us, including:


Contact Information:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Emergency contact information


Service-Related Information:

  • Booking and appointment details
  • Service preferences and history
  • Health information and medical conditions relevant to services
  • Pregnancy status and special accommodations needed
  • Allergies and sensitivities
  • Previous injuries or physical limitations
  • Wellness goals and objectives


Payment Information:

  • Credit card details
  • Billing address
  • Payment history
  • Gift certificate purchases and usage


Account Information:

  • Login credentials
  • Profile preferences
  • Communication preferences
  • Membership details and package purchases


Health and Wellness Information


Given the nature of our services, we may collect sensitive health information including:


  • Medical conditions that may affect treatment safety
  • Medications that could interact with treatments
  • Physical limitations or injuries
  • Pregnancy status and trimester information
  • Stress levels and wellness concerns
  • Previous massage or spa treatment experiences


Information Collected Automatically


When you visit our Site or use our services, we automatically collect:


Website Usage Data:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent
  • Referring website addresses
  • Search terms used on our Site


Facility Usage Data:

  • Check-in and check-out times
  • Services received
  • Practitioner interactions
  • Facility areas accessed


How We Use Your Information


We use your information for the following purposes:


Service Provision

  • Scheduling and managing appointments
  • Providing personalized spa and wellness services
  • Customizing treatments based on your health profile
  • Ensuring safe delivery of massage, facial, and wellness services
  • Maintaining continuity of care across multiple visits


Communication

  • Sending appointment confirmations and reminders
  • Providing pre-service and post-service care instructions
  • Responding to inquiries and support requests
  • Sharing wellness tips and educational content


Marketing (with your consent)

  • Sending promotional offers and special event invitations
  • Sharing information about new services and practitioners
  • Providing seasonal wellness recommendations
  • Offering loyalty program benefits and rewards


Business Operations

  • Processing payments and managing billing
  • Improving our services and developing new offerings
  • Training staff and maintaining service quality
  • Analyzing business performance and client satisfaction


Legal and Safety

  • Complying with health and safety regulations
  • Maintaining required health records
  • Detecting and preventing fraud
  • Protecting our rights and property


How We Share Your Information


We may share your personal information in the following limited circumstances:


Service Providers


We work with trusted third-party providers who assist us with:

  • Payment processing
  • Appointment scheduling systems
  • Email and communication services
  • Website hosting and maintenance
  • Marketing and analytics tools


Healthcare Integration


With your explicit consent, we may share relevant health information with:

  • Your healthcare providers
  • Referring medical professionals
  • Insurance providers (if applicable)


Legal Requirements


We may disclose your information when required by law or to:

  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Protect and defend our rights and property
  • Ensure the safety of our clients and staff


Business Transfers


In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued protection under this policy.


Data Security and Protection


We implement comprehensive security measures to protect your personal information:


Physical Security:

  • Secure storage of paper records
  • Restricted access to client files
  • Locked filing systems and private consultation areas


Digital Security:

  • Encrypted data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Staff training on privacy protection


Health Information Protection: We follow healthcare privacy standards (HIPAA where applicable) to protect your sensitive health information.


Your Privacy Rights


Depending on your location, you may have the following rights regarding your personal information:


Access and Correction

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Receive a copy of your data in a portable format


Control and Deletion

  • Withdraw consent for marketing communications
  • Request deletion of your personal information
  • Object to certain types of processing
  • Request restriction of processing


Communication Preferences

  • Opt out of marketing emails
  • Choose communication methods
  • Update contact preferences


To exercise these rights, please contact us using the information in the "Contact Us" section below.


Cookies and Tracking Technologies


Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website performance and usage
  • Provide personalized content and recommendations
  • Enable social media features


You can manage cookie preferences through your browser settings, though this may affect website functionality.


Retention of Information


We retain your information for as long as necessary to:

  • Provide ongoing services
  • Comply with legal requirements
  • Maintain business records
  • Resolve disputes


Health information is typically retained for seven years or as required by applicable law.


Children's Privacy


Our services are primarily designed for adults. We do not knowingly collect personal information from children under 13. Services for minors require parental consent and supervision.


Third-Party Links


Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.


International Data Transfers


If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States, where our servers are located.


Changes to This Privacy Policy


We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Providing notice during your next visit to our facility


The updated version will be effective as soon as it is posted, with the "Last Updated" date indicating when changes were made.


Contact Us


If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:


Palestra Spa and Studio


  • Email: info@palestraespa.com
  • Phone: (704) 342-4660
  • Address: 3100 Apex Dr #101, Charlotte, NC 28211
  • Website: https://www.palestraespa.com/


For specific privacy-related requests, please include "Privacy Request" in your email subject line and provide sufficient detail to help us process your request efficiently.


By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.