Palestra Spa & Studio Policies

At Palestra Spa & Studio, we want every guest to feel cared for, respected, and at ease. Our policies are designed to support a smooth experience for you, while also honoring the time and energy of our teachers, therapists, and community. Thank you for reading and supporting these guidelines.


Spa Policies


Arrival

Please arrive at least 15 minutes before your appointment to complete any paperwork and settle in. All services will end on time so we can honor the next guest. If you arrive late, your service may be shortened, but the full fee will still apply.


Gratuity

Gratuity may be added at check-in, and goes directly to your provider. The industry standard is 18–22%, but the amount is always up to you.


Cancellations & No-Shows

  • Please give at least 24 hours’ notice to cancel or reschedule.

  • Cancellations made within 24 hours or missed appointments will be charged 50% of the service fee.

If you’re feeling unwell or have been exposed to illness, please let us know — late cancellation fees are waived for illness-related cancellations.



Health Considerations

Please inform us during booking if you have allergies, high blood pressure, injuries, disabilities, or are pregnant so we can recommend the best services and providers for your needs.


Spa Etiquette

To support a restful atmosphere, please silence your devices and enjoy being fully present.


Groups & Gift Cards

  • Gift Cards: Available in any amount, online or at our front desk.

  • Groups: For visits with six or more guests, please contact our Group Coordinator for personalized planning.

           

Helpful Tips

  • Avoid shaving for at least 4 hours before a facial.

  • Wear loose, comfortable clothing for movement or stretch-based services.

  • Please leave valuables at home; we cannot be responsible for lost items.

  • Our therapists are trained in professional draping for your comfort — undress to your own level of ease

     

Studio Policies


Arrival

Please aim to arrive at least 5 minutes before your classtime to check in and settle in. All services will end on time so we can honor the next guest. If you arrive late, your service may be shortened, but the full fee will still apply.


Class Cancellations & No-Shows

  • Cancel up to 1 hour prior — no fee.

  • Cancel within 1 hour of class — $5 late cancellation fee.

  • Missed class without canceling — $10 no-show fee.


These policies help us respect our teachers’ time and create space for fellow students.


Membership Policies

  • Canceling your Membership: Please email info@palestra.com at least 30 days in advance to cancel your membership.

  • Pausing your Membership: Membership freezes must be requested at least 7 days prior to your billing date by emailing info@palestra.com.